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Welcome to the Ozark Golf Shop FAQ page! We’re here to help you navigate everything from selecting the perfect golf gear to handling returns and deliveries. Our goal is to provide a seamless experience for golfers of all levels, offering professional-grade equipment at unbeatable prices. Below, you’ll find answers to common questions based on our analysis of what matters most to our customers—quality, affordability, and reliable service. If you don’t see your question here, feel free to reach out to us at [email protected].
Product Questions
What types of products do you offer?
We specialize in a wide range of golf equipment and accessories, including clubs (drivers, fairway woods, putters), bags (cart bags, stand/carry bags), apparel, balls, gloves, GPS rangefinders, and more. Our menu covers everything from essentials like tees and hats to high-performance items for avid golfers.
Are your products suitable for both men and women?
Yes! We offer dedicated sections for ladies and men, such as “LADIES” and “MENS SHIRTS / TOPS,” ensuring that all golfers find gear tailored to their needs. Our products are designed for golfers of all genders and skill levels.
Do you sell professional-grade equipment?
Absolutely. Our product lineup includes premium items like drivers, putters, and golf GPS rangefinders, all selected to meet the demands of savvy players who value quality without the high costs. Whether you’re a weekend warrior or a pro, we have something for you.
Shipping and Delivery
What are your shipping options?
We offer two convenient shipping methods to suit your timeline and budget:
- Standard Shipping: Costs $12.95 and uses DHL or FedEx for delivery within 10-15 days after shipping. Ideal for urgent needs like a new putter or rangefinder.
- Free Shipping: Available on orders over $50, using EMS for delivery within 15-25 days after shipping. Perfect for stocking up on essentials like balls or tees without extra fees.
How long does order processing take?
After you place an order, our team in Tallahassee processes it within 1-2 days to ensure accuracy. Once shipped, you’ll receive a tracking number via email.
Do you ship worldwide?
We ship globally, excluding Asia and select remote regions due to logistical constraints. If you’re unsure about your area, contact us at [email protected] for confirmation before ordering.
What if I need my gear for a golf trip?
We recommend ordering at least 3-4 weeks in advance for free shipping or 2 weeks for standard shipping to ensure your items arrive in time for your tee-off.
Returns and Support
What is your return policy?
You have 15 days from the receipt of your order to initiate a return. Items must be in original condition. Contact us at [email protected] to start the process, and we’ll guide you through it step-by-step.
What if my order arrives damaged?
We package all orders securely to prevent damage, but if something goes wrong, email us immediately at [email protected] with details and photos. We’ll resolve it quickly to ensure your satisfaction.
How can I contact customer support?
Reach us at [email protected] for any questions or issues. We’re dedicated to providing prompt and friendly assistance.
Payment and Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is handled with the highest security standards.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.
Is my payment information safe?
Yes, we use encrypted payment processing to protect your data. We never store sensitive information on our servers.
General Information
Where is Ozark Golf Shop based?
We’re located at 4157 Drainer Avenue, Tallahassee, US 32304. Our team operates from here to serve golfers worldwide.
What makes Ozark Golf Shop different?
We focus on delivering high-quality, affordable golf gear with reliable shipping and excellent customer service. Our analysis shows that our customers value professionalism and value, which we build into every aspect of our business.
Still have questions? We’re here to help! Email us at [email protected] or visit our website for more details. Happy golfing from the Ozark Golf Shop team!