Returns & Exchanges

At Ozark Golf Shop, we’re committed to your complete satisfaction with every golf product you purchase from our global store. We understand that sometimes equipment needs to be returned or exchanged, and we’ve designed this policy to make the process as straightforward as possible for our fellow golf enthusiasts.

Return & Exchange Timeframe

You have 15 days from the date you receive your order to initiate a return or exchange request.

Condition Requirements

To be eligible for return or exchange, items must meet the following conditions:

• Unused and in original condition
• Original packaging and tags intact
• All accessories and documentation included
• No signs of wear or damage

Non-Returnable Items

Based on our product offerings and customization services, the following items cannot be returned or exchanged:

• Custom-built clubs from our CLUB BUILDING category
• Personalized items (customized golf club covers, engraved equipment)
• Opened golf balls and golf tees
• Used gloves and intimate apparel
• Items marked as final sale or clearance

Step-by-Step Return Process

Step 1: Submit Return/Exchange Request

Email our customer service team at [email protected] with the following information using the template below:

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Do not ship items without this authorization as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Securely package all items in their original packaging, include the Return Authorization Number on the outside of the package, and ship to our address:

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.

Step 4: Processing and Resolution

Once we receive your return, we’ll inspect the items within 3-5 business days and process your request accordingly.

Refund Information

Refund Timeline

• Credit Card/PayPal Refunds: 5-10 business days after we process your return (processing time depends on your financial institution)
• Original Shipping Costs: Non-refundable, unless return is due to our error

Refund Method

Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal). If you paid with a credit card, the refund will appear on your statement within one or two billing cycles, depending on your card issuer.

Exchange Process

For exchanges, we’ll ship your replacement item once we receive and inspect your return. If the exchanged item costs more than the original, you’ll need to pay the difference. If it costs less, we’ll refund the difference to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement at no additional cost to you, including covering return shipping.

International Returns

As we serve customers globally (excluding Asia and select remote regions), international customers are responsible for any customs fees, duties, or taxes associated with returning items. We recommend using a trackable shipping service and purchasing shipping insurance for valuable golf equipment.

This Returns & Exchanges Policy was last updated in January 2024 and applies to all purchases made from golfgearonsale.com