Shipping Information

Quick Shipping Overview

Order Processing: 1-2 business days

Delivery Options: Choose the shipping method that works best for your golf equipment needs

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier Best For
Standard Shipping $12.95 10-15 business days after shipping DHL or FedEx Faster delivery for urgent golf equipment needs
Free Shipping FREE (orders over $50) 15-25 business days after shipping EMS Budget-friendly option for non-urgent purchases

International Shipping

We proudly serve golf enthusiasts worldwide! Please note that we currently cannot ship to Asia and select remote regions. International customers may be responsible for customs fees, duties, or taxes imposed by their country’s regulations.

Returns & Exchanges

Quick Returns Summary

Return Window: 15 days from delivery date

Condition: Items must be unused in original condition with tags attached

Resolution: Refund, exchange, or store credit options available

Return & Exchange Timeframe

You have 15 days from the date you receive your order to initiate a return or exchange request. We’ve designed this timeframe to give you adequate time to inspect your golf equipment while ensuring we can quickly process your request.

Condition Requirements

To ensure we can accept your return and maintain the quality of our golf products, items must meet these conditions:

  • Unused and in original condition
  • Original packaging and tags intact
  • All accessories and documentation included
  • No signs of wear, damage, or use
  • Golf club grips must be clean and free of marks

Non-Returnable Items

To protect the quality and integrity of specialized golf equipment, the following items cannot be returned or exchanged:

  • Custom-built clubs from our CLUB BUILDING category
  • Personalized items (customized golf club covers, engraved equipment)
  • Opened golf balls and golf tees
  • Used gloves and intimate apparel
  • Items marked as final sale or clearance

These exceptions ensure that customized and personal golf equipment maintains its value and quality for all our customers.

Step-by-Step Return Process

Step 1: Submit Return/Exchange Request

Email our golf-loving customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Template:
Dear Ozark Golf Shop Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange: [Product Name, Size, Color]
Reason for Return/Exchange: [Please specify]

I confirm that the items are unused, in original packaging with all tags attached.
My preferred resolution is:
[ ] Refund to original payment method
[ ] Exchange for [specific product details]
[ ] Store credit

Please provide return instructions at your earliest convenience.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions. Do not ship items without this authorization as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Securely package all items in their original packaging, include the Return Authorization Number on the outside of the package, and ship to:

Ozark Golf Shop Returns
4157 Drainer Avenue
Tallahassee, US 32304

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service for valuable golf equipment.

Step 4: Processing and Resolution

Once we receive your return, we’ll inspect the items within 3-5 business days and process your request accordingly. You’ll receive email confirmation once your return is processed.

Refund Information

Payment Method Refund Timeline Additional Notes
Credit Card/PayPal
(Visa, MasterCard, JCB)		 5-10 business days after we process your return Processing time depends on your financial institution. May appear on your statement within 1-2 billing cycles.

Original Shipping Costs: Non-refundable, unless return is due to our error or defective merchandise.

Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

Exchange Process

For exchanges, we’ll ship your replacement item once we receive and inspect your return. If the exchanged item costs more than the original, you’ll need to pay the difference. If it costs less, we’ll refund the difference to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective golf item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement at no additional cost to you, including covering return shipping.

International Returns

International customers are responsible for any customs fees, duties, or taxes associated with returning items. We recommend using a trackable shipping service and purchasing shipping insurance for valuable golf equipment.

Need Help With Your Golf Equipment?

Our golf-loving customer service team is here to assist you!

Email: [email protected]

Response Time: 1-2 business days

We’re committed to ensuring your experience with Ozark Golf Shop is as satisfying as hitting the perfect drive down the fairway!

This Shipping & Returns Policy was last updated in January 2024 and applies to all purchases made from golfgearonsale.com